Shipping Protection & Tipping Policy

Shipping Protection & Tipping Policy

At KivoRioi, we are committed to making every part of your shopping experience simple, transparent, and convenient. During checkout, customers may choose to add certain optional services to their purchase for additional peace of mind or to support our team.

1. Optional Services

Both Shipping Protection and Tipping are entirely optional. Neither service is a mandatory charge, and no additional amount will be applied unless you intentionally select the service during checkout.

  • Shipping Protection: An optional order protection service designed to provide coverage for eligible issues that may occur while your package is in transit, including loss, damage, or theft.

  • Tipping: A voluntary contribution that allows customers to express their appreciation for our fulfillment and customer support teams.

You are free to purchase your order without selecting either of these additional services.

2. Shipping Protection Coverage

Customers who elect to purchase Shipping Protection may receive coverage for qualifying incidents that occur during the shipping process.

For complete information regarding covered situations, limitations, exclusions, and applicable terms, please review our dedicated Shipping Protection page:

Shipping Protection Policy

3. Refunds for Optional Services

We understand that circumstances can change after an order has been placed. If you purchased Shipping Protection or added a Tip and subsequently decide that you no longer want the service or contribution, you may request a full refund of the applicable amount.

Refund requests for these optional charges are accepted regardless of whether your order has already been shipped. If an optional service was selected accidentally during checkout, you may also contact us to request a full refund of that specific charge.

We will review and process eligible requests promptly.

4. Contact Information

If you have questions regarding Shipping Protection or Tipping, or if you would like to request a refund for either optional service, please contact the KivoRioi customer support team using the information below:

Our support team is ready to help address your questions and process eligible requests as efficiently as possible.

KivoRioi appreciates your trust and strives to provide a clear, convenient, and customer-friendly shopping experience.