FAQ

Frequently Asked Questions (FAQ)

Welcome to our Help Center. Below are answers to the questions we receive most often. If you need further assistance, please contact our Customer Support team at support@kivorioi.com and include your Order Number together with the email address used to place the order so we can assist you as quickly as possible.

Ordering & Payment

How can I use a discount code?

Applying a discount code is quick and easy.

  1. Choose the product(s) you would like to purchase and add them to your shopping cart.

  2. Proceed by selecting "PAY WITH DEBIT/CREDIT CARD." This checkout option supports both PayPal and credit/debit card payments.

  3. Mobile users: Tap "Show Order Summary" and enter your promotional code.

  4. Desktop users: Enter your discount code in the discount field displayed on the checkout page.

  5. Once the code has been successfully applied, complete your payment using PayPal or your preferred credit/debit card.

Which payment methods are accepted?

We provide several secure payment options, including:

  • PayPal

  • Visa

  • MasterCard

  • American Express (AMEX)

  • Diners Club

  • Most major debit and credit cards

  • Apple Pay

  • Google Pay

What are the shipping charges?

Standard worldwide shipping generally starts from USD $5.99. Shipping costs may vary depending on your destination or current promotional offers. The exact shipping fee will always be displayed during checkout before your payment is completed.

Shipping & Delivery

Do you deliver internationally?

Yes. We proudly ship to customers worldwide.

To reduce delivery times, orders are dispatched from the fulfillment center closest to your shipping destination whenever possible.

How long will delivery take?

After your order has been processed and shipped, estimated delivery is typically 10–20 business days.

Please note that delivery estimates may vary depending on your country, customs clearance, and local courier services.

How do I track my shipment?

As soon as your order is shipped, we'll send a shipping confirmation email containing your tracking number.

You may track your package using universal tracking websites such as 17track.net.

My tracking hasn't updated. Is something wrong?

Not necessarily.

Tracking information may require 24–48 hours after shipment confirmation before it becomes active.

It is also common for packages to show no movement for several days while being transferred between logistics facilities.

Why did I only receive part of my order?

If your purchase contains multiple products, they may be shipped separately from different warehouses to speed up delivery.

Each shipment will have its own tracking number, which will be emailed to you once dispatched.

Order Changes & Cancellations

Can I update my shipping information?

If you need to change your shipping address, recipient name, or phone number, please contact us immediately at support@kivorioi.com using the subject line:

Urgent: Address Change

Please include:

  • Order Number (example: 071SHOP-112938)

  • Order Email

  • Complete updated shipping details

We'll do everything possible to modify your order before processing begins. Unfortunately, once an order has been shipped, we can no longer make shipping changes. In that case, we recommend contacting the shipping carrier directly.

Can I change the product, size, color, or quantity?

Yes, but only before your order enters fulfillment.

Please email support@kivorioi.com with the subject:

Urgent: Order Change

Be sure to provide:

  • Order Number (example: 071SHOP-112938)

  • Order Email

  • Details of the requested change

Since orders are processed quickly, modification requests must be submitted as soon as possible.

Can I cancel my order?

Orders that have not yet been shipped may be canceled.

Please note that a small processing or handling fee may apply.

Once an order has been dispatched, cancellation is no longer possible.

After Delivery

My package arrived damaged. What should I do?

We're truly sorry that your order arrived in this condition.

Please contact support@kivorioi.com and include:

  • Your Order Number and Order Email

  • Photos or a short video showing the damaged item(s)

  • A clear photo of the shipping label attached to the package

Our support team will review your case and provide an appropriate solution as quickly as possible.

I believe my item has a manufacturing defect or quality issue.

Customer satisfaction is extremely important to us.

If you believe your product has a defect, please email support@kivorioi.com with:

  • Your Order Number and Order Email

  • A detailed description of the issue

  • Clear photos or a video showing the defect

We'll investigate the issue and work with you toward a satisfactory resolution.

I received the wrong product or something is missing.

We sincerely apologize for the mistake.

Please contact support@kivorioi.com and include:

  • Your Order Number

  • Your Order Email

  • Photos or videos of the incorrect item received, or a list of any missing products

We'll review the issue promptly and arrange the appropriate solution.

Account & Emails

I didn't receive my order confirmation email.

Please begin by checking your Spam or Junk folder.

If you still cannot locate the email, contact support@kivorioi.com using the email address you believe was used for the purchase. We'll verify your order and resend the confirmation email.

I haven't received my tracking number yet.

Tracking emails are normally sent within 1–2 business days after your order has been processed.

If more time has passed, please first check your Spam folder. If the email is still missing, contact support@kivorioi.com, and we'll be happy to check the shipping status for you.