Shipping Policy
Shipping Policy
Last Updated: July 25, 2025
Introduction
At KivoRioi, we are committed to delivering your order as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and tracked, along with important information regarding delivery expectations.
1. Order Processing
Orders are generally prepared and dispatched within 3 business days after payment has been successfully received.
Our fulfillment process includes:
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Order verification
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Product inspection
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Packaging
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Transfer to the shipping carrier
Orders submitted on weekends or public holidays will begin processing on the next available business day.
2. Shipping Time & Shipping Fee
After an order has been shipped, the estimated transit time is:
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Estimated Delivery: 10–20 business days
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Flat-Rate Worldwide Shipping: USD $5.99
Including processing time, the estimated overall delivery period is approximately 13–23 business days.
Please note that these delivery estimates are provided for reference only.
3. Delivery Delays
While we strive to deliver every order on schedule, unforeseen circumstances may occasionally extend shipping times.
Possible causes include, but are not limited to:
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Customs inspections or import clearance
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Transportation interruptions
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Courier operational delays
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Severe weather or other unexpected events
These situations are outside the control of KivoRioi, and we appreciate your patience should delays occur.
4. Tracking Your Order
Once your package has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can monitor your shipment using the tracking number through:
Please allow several business days after shipment before tracking information becomes available, as carriers require time to update their systems.
5. Multiple Shipments
Orders containing more than one product may be fulfilled from different warehouses.
As a result, your purchase may arrive in separate packages, each with its own tracking number.
A separate shipment confirmation email will be sent for every package that leaves our fulfillment centers.
6. Order Changes
If you need to update your shipping address, recipient information, product size, color, quantity, or other order details, please contact us as soon as possible.
To maximize the chance of successful modification, we recommend contacting us within 12 hours of placing your order.
Please email support@kivorioi.com with:
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Your Order Number (example: 071SHOP-123331)
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The email address used for the purchase
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A clear explanation of the requested change
Although we will make every reasonable effort to assist, we cannot guarantee modifications after an order has entered the fulfillment process.
7. Failed Delivery Attempts
If delivery cannot be completed, the shipping carrier will typically hold your package at a nearby collection facility.
We recommend contacting the local courier directly using your tracking number to arrange redelivery or pickup.
Orders returned because of an incorrect shipping address supplied by the customer or failure to collect the package within the carrier's required timeframe are not the responsibility of KivoRioi.
8. Tracking Status Questions
Tracking updates do not always occur every day.
As long as the tracking history has shown movement within the previous 7 days, your shipment is generally still progressing through the carrier's network.
If your tracking information has remained unchanged for more than seven consecutive days, please contact our customer support team for assistance.
9. Lost Packages
If your tracking information has shown no movement for longer than seven days and you believe the shipment may be lost, please contact us.
We will open an investigation with the shipping carrier.
Should the carrier officially confirm that the package has been lost during transit, KivoRioi will send a replacement order at no additional charge.
Please note that our responsibility ends once the carrier's tracking system marks the shipment as Delivered. We cannot be held responsible for packages that are lost, stolen, or misplaced after successful delivery has been confirmed.
10. Shipping Locations
Delivery Destinations
We proudly ship to customers around the world.
If shipping service is unavailable for your destination due to restrictions from our logistics partners, we will notify you promptly and discuss alternative solutions.
Fulfillment Locations
To improve inventory availability and delivery efficiency, orders may be shipped from fulfillment facilities located in:
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United States
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Canada
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Australia
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European Union
Certain products may also be dispatched directly from our manufacturing partners.
11. Important Shipping Terms
By placing an order with KivoRioi, you acknowledge and agree to the following:
Delivery Estimates
Shipping and delivery timeframes are estimated only and should not be interpreted as guaranteed delivery dates.
Customs & Import Charges
Any customs duties, import taxes, brokerage fees, or similar government charges imposed by your destination country are the sole responsibility of the customer.
These fees are not included in either the product price or shipping charges.
Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
We cannot accept responsibility for orders delayed, returned, or lost because of incorrect or incomplete address information supplied by the customer.
Delivered Orders
Once the carrier confirms successful delivery, responsibility for the shipment transfers to the recipient.
KivoRioi is not liable for packages reported as missing or stolen after delivery has been confirmed.
Contact Us
If you have any questions regarding shipping, delivery, or your order status, our Customer Support team is happy to assist.
Email: support@kivorioi.com
For faster service, please include:
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Your Order Number (example: 031SHOP-1938)
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The email address used when placing the order
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A brief description of your inquiry
We will respond as quickly as possible and do our best to resolve your concerns.